Return Policy

(translate me) We advise that customers count and check the goods immediately upon receipt.
To guarantee your benefits,our Return Policy as below:

Quality promblems?
If there are quality problems on your suits/costumes,such as slit(s),hole(s),color fading and
other quality problems,please feel free to contact our customer service department
via service@lycra-zentai.com and we will arrange the return for you as soon as possible
Please notice that color aberration due to the color effect by the PC monitor and weather condition is not included.


My suit/costume does not fit well?
If we made your suits/costumes in wrong measurements,please feel free to contact us via service@lycra-suit.com and we will arrange the return for you as soon as possible.
Please note:If we make your suit according to the measurements you provide and the suit/costume you received matches the measurements,whatever it fits or not,we will not accept return request.

My suit/costume did not arrive in time?
None of company,include Lycra-zentai.com,can guarantee your packages will arrive in a week. We only can guarantee the date when your suit/costume is shipped out.Usually,it takes 5-7 working days for delivery.

To apply for return,customers must contact us within 3 days after the date when they receive their suits/costumes.Otherwise,we may deny the return request.